PT Partners uses HelloSign to provide digital signing capabilities for documents that we send to you requiring signature. HelloSign is based in San Francisco, USA and is owned by DropBox, a global leader in cloud storage, file synchronization, personal cloud, and client software.
HelloSign documents are stored behind a firewall and authenticated against the sender's session every time a request for that document is made. All communications use TLS (Transport Layer Security) encryption. Documents are stored and encrypted at rest using AES 256-bit encryption. In addition, each document is encrypted with a unique key. As an additional safeguard, each key is encrypted with a regularly rotated master key.
When a signature request is sent, each signature on a document is imposed and affixed to the document. HelloSign adds an audit trail page to the completed document itself. The audit trail contains a globally unique identifier that shows which email address signed a document and when. These records include a hash of the PDF document to determine whether or not it has been modified or tampered with. The non-editable audit trail ensures that every action on a document is thoroughly tracked and time-stamped, to provide defensible proof of access, review, and signature
As a standard practice in our firm, we redact tax file numbers from all documents sent electronically, whether via HelloSign or otherwise.
There are a limited number of document types where “wet” signatures are still required. These include:
In these cases, we will forward the documents to you via the post.
If you would prefer not to sign your documents digitally using HelloSign, simply let us know and we will note this accordingly in our client database. If this is the case, we will send documents to you as email attachments or via our Safe Passage file transfer platform, from where you can print, sign, scan and return the documents to us in your preferred way. Alternatively, we can send your documents in the post if you prefer.